Escrow Service Terms and Conditions
Last updated: April 2026
1. Service Overview
Hire Heights SecurePay ("Service") provides cryptographic escrow services enabling secure fund transfer between parties through TRC-20 blockchain settlement. The Service holds funds in escrow pending satisfactory completion of agreed-upon terms, then releases funds to designated recipients.
2. Eligibility
Users must be:
- At least 18 years of age
- Legally capable of entering into binding contracts
- Not located in jurisdictions prohibited by applicable law
- In compliance with all applicable regulations governing cryptocurrency transactions
- Not sanctioned by government authorities or designated as a restricted party
3. Payment and Fees
Service Fee
Hire Heights charges a service fee of 5% on all escrow transactions. This fee is deducted from the total escrow amount and covers service delivery, security infrastructure, and dispute resolution.
Blockchain Fees
Users are responsible for applicable TRC-20 blockchain transaction fees (gas fees) for fund transfers. These fees are not controlled by Hire Heights and vary based on network conditions.
Payment Methods
The Service accepts USDT (Tether) on the TRON network (TRC-20). Other cryptocurrency or payment methods may be added at our discretion.
4. Escrow Process
Fund Deposit
Users initiate escrow by transferring funds to the designated TRC-20 address. We confirm receipt within 24 hours. All transfers are irreversible upon blockchain confirmation.
Escrow Holding
Funds remain secured in multi-signature escrow pending completion of agreed-upon terms. Parties must provide documentation or confirmation of term completion.
Fund Release
Upon verification of term completion, funds are released to the recipient address within 5 business days. Release requires authorization from both parties or dispute resolution completion.
5. Dispute Resolution
In event of disputes regarding escrow release:
- Disputing party notifies Hire Heights within 30 days of transaction initiation
- We conduct investigation, reviewing documentation and communications from both parties
- Decision is communicated within 14 business days
- Funds are either released to recipient or refunded to payer based on investigation results
- Decisions may be appealed through our formal appeals process within 7 days
6. Refunds
Funds may be refunded to the original sender in following circumstances:
- Recipient fails to meet agreed-upon terms within specified timeframe
- Dispute resolution determines funds should be refunded
- Payer requests cancellation before funds are released (subject to 24-hour hold period)
- Technical or security issues prevent proper service delivery
Refunds are processed to the original sending address within 5 business days. Note that blockchain transactions are irreversible; we cannot recover funds sent to incorrect addresses.
7. User Responsibilities
Users agree to:
- Verify recipient addresses before fund transfer
- Maintain confidentiality of private keys and access credentials
- Immediately report unauthorized access or security breaches
- Provide accurate information in all escrow requests
- Comply with applicable laws and regulations regarding cryptocurrency
- Not use the Service for illegal activities, fraud, or money laundering
8. Security
Our security measures include:
- Multi-signature authentication for fund release authorization
- Encryption of sensitive data in transit and at rest
- Regular security audits and vulnerability assessments
- Insurance coverage for qualifying security breaches
However, we cannot guarantee security against all threats. Users acknowledge inherent risks in blockchain transactions and cryptocurrency generally.
9. Limitation of Liability
Hire Heights is not liable for: losses resulting from blockchain network failures, delays, or errors; cryptocurrency market volatility; user errors or negligence; unauthorized access due to compromised credentials; or third-party actions beyond our control. Our maximum liability is limited to the service fee charged for the specific transaction.
10. Termination
We may suspend or terminate Service access for: violation of these terms, illegal activity, fraud, abuse of the Service, or failure to comply with regulations. Terminated users' funds in escrow are handled according to dispute resolution procedures.
11. Changes to Terms
We may modify these terms with 30 days written notice. Continued Service use after notification constitutes acceptance of updated terms. For material changes, we will explicitly notify users.
12. Governing Law
These terms are governed by applicable law. Any disputes are resolved through our dispute resolution process first, followed by binding arbitration if necessary.
13. Contact
For questions or concerns regarding these terms, contact:
Hire Heights Legal Team
Email: legal@hireheights.online
Website: www.hireheights.online
By using Hire Heights SecurePay, you acknowledge that you have read, understood, and agree to be bound by these Escrow Service Terms and Conditions.